Editorial Review

Malaysia Airlines Economy Review on the A330

6 / 10

Cabin

Economy Class

Route Flown

KL to Perth

Seating

3 / 5

The Traditional cloth material seat also features an adjustable leather headrest with additional padding. The choice of colour is questionable as red seems to highlight the numerous stains on the seats. Legroom is standard at 32 inches and recline set at 6 inches. For additional comfort a blanket and pillow is available with every seat. The blankets are small and I had to use two to properly cover myself.

Customer Service

3 / 5

The Cabin Crew were attentive whilst performing their safety checks. The service however, was somewhat sterile and lacked warmth or personality. Smiles were few and far between. They went through the motions and did what was required

Catering

3 / 5

Shortly after take off the crew came through with peanuts, juice, beer and water. A good start. The dinner meal service commenced with impressive speed. Two options were available. Chicken and vegetables or seafood pasta. It's a standard offering with the hot meal being accompanied by the usual snacks and salads you come to expect from an all-inclusive carrier. The meal was reasonably tasty and supplied adequate sustenance for the five hour flight. The portion of chicken was too small, with the majority of the dish being rice and frozen vegetables. The bar featured all the usual suspects; beer, wine spirits, juices, tea and coffee.

Inflight Entertainment

3 / 5

All seats feature USB charging points for your personal electronic devices. There's also under seat charging points for larger items like your laptop. An 18-inch touchscreen TV screen is located in the seat back of all economy seats. The selection of western entertainment options is limited, so it's a good idea to bring your personal device. Whilst most airlines have moved on from this policy, on all Malaysia Airlines flights all electronic devices must be switched off for take off and landing. This includes the inflight entertainment system and cell phones. There's not much to do for the first and last thirty minutes of flight and it seemed to irritate surrounding customers as their movies were cut off without warning.

Extra Information

Speaking with the crew, vegetarian options aren't always standard meal choices (as was the case on this flight). If you require a special meal it's advisable to request it before you fly through your travel agent or the airline. We chose to sit right at the back of economy in the middle section. There were just 165 customers on board the 283 seat aircraft. We were fortunate enough to get two empty rows of four. Ask your check in agent what's available on your flight and you may be treated to the same. Overall, the experience was satisfactory and met minimum expectation. You get all the basic inclusions associated with a full service airline. We left the flight thinking it wasn't terrible, but it wasn’t amazing either.

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