VietJet Air is a low cost carrier so I have to admit my expectations were not high. Straight away I noticed the tighter seat pitch compared to Vietnam Airlines but I have experienced much worse. Seats reclined between three and four inches and were covered in a black leather. The seats sat quite low in the aircraft which meant my head was actually level with the window making it easy to look out. All too often I have to crouch to look out the window so this was a big plus! As to be expected there were no amenities, blankets or pillows available however these could be purchased on board.

Checking in is a bit messy, well it was at Nha Trang. Signage and actual flight information don't always match. Getting to the airport one hour before the flight is essential to allow time for "line changing". Getting there before an hour is a bit of a waste of time as the counter probably won't accept your luggage and the staff will ask you to stand aside until one hour before the flight.

The customer service was excellent. The crew spoke English and Vietnamese. VietJet Air state that all their pilots are non Vietnamese and they use this as a selling point (apparently Vietnamese pilots don't have the same credibility as non Vietnamese pilots) and true to its word they were not. Our pilots were from India and South Africa (judging by the accents) and they were brilliant. The pilots regularly came over the intercom to point things out to out the window and to update us on the flights. Had there been in-flight entertainment the constant announcements would have been annoying, but there wasn't, and therefore it was very informative. We were constantly kept updated during the flight and forewarned about up coming turbulence by the pilots.

There was a range of hot meals, sandwiches and snacks available for purchase for a good price. Alcoholic beverages, water and hot drinks were also available for purchase. All we purchased was a bottle of water.

No in flight entertainment available