Passenger Review

Southwest Airlines review by Frederick

2 / 10

10 June, 2021 by Frederick Aronson

Economy Class

This once great airline has swiftly declined into mediocrity during the COVID crisis evidently. Great customer service and public relations is horrible. Wait times for phone calls are 60-90 minutes, the CSRs are rude and uncaring, and the early check in is a scam. I purchased an early check in, 36 hours rather than 24 hours, to ensure a better chance of a seat at the front of the plane. instead, you cannot verify it even occurred, and cannot see any validation until the 24 hour window. I am a long time and loyal flyer of Southwest, but no more!

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Southwest Airlines

Southwest Airlines

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

1

Meals and Beverages

1

Recommend Airline