Passenger Review

IndiGo review by Vipin

2 / 10

03 January, 2022 by Vipin Babu

Economy Class

I booked a ticket on INDIGO on 03JAN22 for 05JAN22 Cochin to Dubai at departure time 0030 local time but after the booking I get an SMS stating the departure time on 05JAN22 is 1300 local time which is a delay of almost 13 hours. and do not serve my purpose for the day. Their website had a problem then why should I suffer for it, hence I requested a full refund for which they are not willing to give. I called them and after talking to their customer service for 01 hour or more, she (Simran), would not give a full refund, neither solve the issue nor let me speak to her manager and want me book for another date. From her I understood that the 04JAN22 flight was cancelled and they rescheduled the 05JAN22 flight; which I did not want due to the change in timing and fly with another airline as I have to reach on 05JAN22 early morning.

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IndiGo

IndiGo

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

n/a

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline