Air New Zealand review by Paul

Travelled Business Class from Melbourne to Buenos Aires. Paid a premium price. Very poor value for money. Probably the most disappointing experience in business class that I have had. Poor experience started at check-in and didn't get better. The seats are a very strange layout - having the feet of the passenger next to you in your face is not pleasant for your eyes or your nose, with no privacy at all and are uncomfortable for sitting and sleeping. For the Melbourne - Auckland leg, my seat had food scraps on it, and stains (I had to ask the flight attendant to wipe down my seat before I sat down), and the TV alcove had dust and food in it. The staff were unhelpful and quite brusque, especially when I went down to the galley to ask for some water - there were three flight attendants, and all of them looked at me as if I was imposing on a private discussion. Finally, the food was nothing special, and compared to BC on other airlines, AirNZ does not come close. Will certainly consider my options next time, and not sure why AirNZ have been given Airline of the Year.