Flydubai review by Stela

TL;DR: We got a flight delayed with over 24 hours due to a technical issue with the plane. I need to use a lawyer in order be able to get a compensation, because flydubai Customer Service doesn't even bother replying, let alone providing any useful information. We were supposed to fly on FZ1758 on 27 December 2019, 14:10 from Sofia. Got to the airport 2 hours prior, checked in our bags, got to the gate, boarded the plane, spent an hour and a half on the plane, had to disembark the plane due to a technical issue, were told the plane was going to take off at 17:40, waited for two hours at the gate and could not get out for food or water because we were already "on the system". At around 18:00 we had to move to another gate because there was another flight scheduled on this one, moved to another gate just to be told that the plane was not going to fly today. Took off on flight FZ8758/1685 on 28 December 2019 at 18:30 (over 24 hours later) and beeearly made it to our rebooked connection flight at Dubai Airport.