Aeroflot review by mariya

When my dad passed away, he wanted to be buried in his home city - Saint-Petersburg. After a consultation with Aeroflot and Russian Embassy, we understood that in order to travel with funeral urn, we need to collect, translate and legalize few documents. When I arrived at Sheremetyevo airport on 11.12.2019,I asked once again the representatives of Aeroflot, if I can travel further and is everything all right. They told me that all the documents are correct. On 12.12.2019 I arrived in Vnukovo airport. At the registration desk, the representative of Aeroflot/Russian airlines told me, that I am not allowed to travel with the urn and that is company policy. I told her, that I collected all the required documents and that I traveled from Sofia to Moscow with Aeroflot and with funeral urn in my luggage.They didn't know the company policy at all. After a 10 minute call, they told me, that I can transport the urn with cargo but not on the plane, but if I do so, I will miss the plane, so the best I can do is to buy a ticket for their next flight.