Passenger Review

United Airlines review by Jim

5 / 10

31 August, 2023 by Jim Gee

Economy Class

Had a flight to New Zealand with return in March 2023. What an experience! A plane was changed at SFO due to requiring serious maintenance, this caused hours of delay and the same happened at SFO on the return flight, even more hours delay. I was worried all the time in the air....would it stay there. Offered a grotty bag of crisps and small can of drink. The real winner was the strange sandwich given on the plane. I ask 'are their planes safe,! Don't want to fly on United again and they know that. So what am I offered, 7500 airmiles and $150 both to use on 'United Airlines'. Bright people must run United!

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United Airlines

United Airlines

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

3

Baggage Handling

2

Check-in Process

3

Meals and Beverages

1

Recommend Airline