SriLankan Airlines review by Sean

We flew back from Colombo to Dubai and feel completely cheated by Sri Lankan Air. As a special treat we paid for business class seats for my wife’s 30th but got the oldest plane I’ve ever flown on that was not even worth an economy fair. I get that this sounds like ‘first world problens’ but our issue is that we were sold an expensive service by Sri Lankan and they didn’t deliver. If they’d told us that they wouldn’t offer the service advertised then we wouldn’t have paid the extra money for business - we actually would have flown economy with Emirates and got a much better service. We made a complaint immediately to Sri Lankan and it took them 3 weeks to reply - of course they couldn’t offer anything other than a weak response. Terrible customer service, terrible airline - Avoid at all costs as there are much better options to get to Sri Lanka.