Passenger Review

Ryanair review by Edward

3 / 10

08 September, 2022 by Edward Donnelly

Economy Class

I flew internationally and tried to check in online the night before and the site timed out. I got to the airport 1hr 55min before the flight and tried again but was locked out of online check-in. I wasn't checking luggage. I just needed a boarding pass and was charged £55 to print a boarding pass. I attempted several times to do this myself but was unable. Ryanair refused to refund the fee indicating I should have contacted customer service when the site timed out. As for the morning of, they don't allow online check-in inside 2 hours. To expect someone traveling internationally to call an agent when the check-in failed is not acceptable. This would have brought unnecessary internal data/voice fees and would have taken up more Ryanair staff resources than printing a boarding pass at the airport. Closing online checkin 2 hours before flight time seems excessive and coincidentally in line with when passengers typically would arrive at the airport and realize the exorbitant fee they are assessing to print a boarding card. This is nothing more than a money grab from unsuspecting travelers, who are on the road and out of their element.

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Ryanair

Ryanair

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

1

Meals and Beverages

n/a

Recommend Airline