Passenger Review

Air New Zealand review by Wolfram

3 / 10

09 May, 2023 by Wolfram Hefft

Economy Class

Absolutely incompetent airline. My wife and I were booked on flight NZ580 We did the online check-in the day before and waited at CHC airport, printed out baggage tags and boarding passes. Then when we put the suitcases on the drop of belt, my suitcase was accepted without any problem, after a short passport check by a staff member and disappeared. My wife's suitcases were rejected and the staff member was at a loss. So we had to wait 15 minutes for a supervisor to explain that our flight was cancelled . I then had to walk all over the airport to get my suitcase back. After 20 min, that was also done. Then we had to print out tags and boarding passes again and go to the drop off belt again. In addition, my wife would now not be seated next to me. At 8:05 a.m. I received a text message telling me that the flight had been cancelled. I have rarely experienced such an unprofessional airline. Of course, there was no apology, just an "engineering problem".

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Air New Zealand

Air New Zealand

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

1

Check-in Process

1

Meals and Beverages

n/a

Recommend Airline