Passenger Review

Copa Airlines review by Nick

2 / 10

02 June, 2021 by Nick Mistretta

Business Class

One star is too high!!! I got turned away one hour before my flight for reasons that are still shocking. My Costa Rica to Ecuador ticket via Panama got rerouted at the last minute through Colombia and the ticket agent insisted that I need an outbound flight out of Colombia even though it was just a transit stop!!! Customer service is useless. No information to share. Might as well have been talking with a picnic table. Avoid this airline! And now they are saying that a refund will take 2-3 months. WORST AIRLINE EVER! I missed an important business meeting and am now paying for hotels on two continents while I scramble to find a new last-minute flight that doesn't cost a ton!

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Copa Airlines

Copa Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

1

Meals and Beverages

1

Recommend Airline