Tarom review by Souzana 2017-07-14

The worst customer service ever ....... We were flying from Belgrade to Larnaca with a conection flight at Otopeni. When we arrived at Otopeni airport we realized that the flight to cyprus left an hour ago. They basically booked us on a flight that was impossible to get as we were late. It took us 45 min to find a member of staff from Tarom and when we did it was impossible to communicate and understand each other. It took the member of staff 30 min to speak with a manager and when she finally did she said that we have to go to the ticketing office and speak to the manager. On our arrival there there was no manager. Just a very rude ticket officer repeating the word "fuck" about a hundred times. They told us that they called a taxi to take us to a hotel something that wasnt mentioned to us before and to behonest never agreed to. They other choices they gave was connection flights with a duration of 8-9 hour for the next day. Although the was another airline flying to cyprus an hour and a half later they refused to pay for our ticket. We had to pay another ticket to fly home as we had to attend work in the morning. Unfortunately this company is very unprofessional and have uneducat