Aer Lingus review by Emily

This was my first time flying with Aer Lingus. I have flown on many airlines all over the world and this flight was one of the worst flights have ever experienced. On both legs of the flight the staff were rude, and on my first leg of the flight the plane itself was obviously not well maintained. It was dirty, my seat did not recline, and weirdest of all there was a gaping hole in between my seat and the window - which dropped down into the pit of the plane. If you make the mistake of falling asleep and your phone dropping from your lap to the floor as I did, you can lose your phone into the gaping hole in the airplane. I tried calling their customer service to explain the situation and they all spoke to me like I was an idiot and just repeated that they were not responsible for my lost property, then finally directed me toward an online lost item submission form...which yielded the same answer. I recommend avoiding this airline at all costs.