Passenger Review

Avianca review by Shaun

0 / 10

27 January, 2019 by

Economy Class

I flight about 30x a year with various airlines and my experience with Avianca was the worst I have encountered. Trying to get my boarding pass there were multiple counters closed and many staff standing around talking amongst themselves and not helping anyone. Once I arrived at the counter the lady informed me that my flight was delayed but because I had no baggage they would help me transfer at the other end with a supervisor (which was a lie) they also told me that my flight had been booked twice and billed for 2 tickets that they could not refund me for. This airline does not try or care about helping anyone.

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Avianca

Avianca

Overall Value for Money

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Seat and Cabin Space

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Customer Service

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In Flight Entertainment

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Baggage Handling

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Check-in Process

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Meals and Beverages

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Recommend Airline