Lufthansa review by Sergiusz

Lacking Customer Care Service I have traveled to USA for summer in July and my baggage was lost for 4 days. I was assured by customer care representatives that I would be reimbursed for my articles of clothing and toiletries that I had to purchase while waiting for my lost luggage. It has been over 7 months now since the incident and still no reimbursement while the customer care ignores my e-mails and does not provide any information. Overall I am very unhappy with how Lufthansa customer care is miss handling this case.