Southwest Airlines review by Edward

Simply put, SWA is overrated. The biggest complaint is the boarding process. It is advertised as this entirely democratic, first-come-first served system. The reality is quite different. Despite going on their website exactly 24 hours ahead of departure, we ended up in about the middle of the line. Priority is now given to those willing to pay a fee or who are enrolled in their credit card or whatever. The three of us almost ended up not getting to sit together. Thankfully, on the remaining legs of the trip, the kind gate agents let us priority board despite the fact that our child is over six. I will not name the routes to protect them. Otherwise, it was okay. SWA is not bad, it simply is not the leader it used to be.