Passenger Review

JetBlue Airways review by ANNA

0 / 10

13 October, 2021 by ANNA TOPOLANSKI

Economy Class

I was flying on October 8th departing at 11:59pm from LAX to EWR (flight 1574). I have a registered service dog which I was traveling with. Upon entry and peacefully taking my seat, I was asked to put him in his carrier, which is not required for a service dog but I complied. I gave my dog a relaxing dog treat as recommended by the vet and he pulled out of his bag for a second which is how I feed him. They then rudely told me I was being uncompliant and they pushed and manhandled me off the plane in front of the entire plane and sent me back to the gate. When I arrived at the gate they discovered that I was indeed telling the truth and I was allowed back. The flight got delayed by 30 minutes. This was a very traumatic experience and I was incredibly embarrassed. I am considering pursuing legal action.

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JetBlue Airways

JetBlue Airways

Overall Value for Money

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Seat and Cabin Space

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Customer Service

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In Flight Entertainment

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Baggage Handling

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Check-in Process

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Meals and Beverages

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