Silver Airways review by John

My wife and I used Silver Airways to fly from a personal vacation on Key West to a business meeting in Orlando, and it may have been the worst experience I have ever had with an airline. The problems started with weather delays (I understand this is not the airline's fault), and snowballed into much bigger problems costing me time and money. The worst part of the entire problem is that throughout the entire thing, none of their representatives seem to care! They have the perfect system set up for customer service: put the phone on a machine that instructs people with concerns to send them an email, then do not ever answer the emails! After a month of multiple attempts to contact them, I've received no response whatsoever. They don't care about their customers, they don't care about their mistakes. DO NOT EVER BOOK ON THIS AIRLINE!!!