Air India review by Roj

The overall experience was terrible. I spent over 4 hours waiting on Hold trying to contact AI Call Centres - on Delhi, Mumbai & Chennai Numbers trying to find out if there would be a charge to change the Date of the Return Flight and if so, how much. The T's & C's say there are no penalties/fees after the onward journey has been done (except for the Fare Difference, if any). Finally after a 20 min wait on one day, I got hold of someone and after checking the availability for the new date, she mentioned that it would be the Fare Deptt who would be able to tell me the Price ! She then transferred me and the line got disconnected after 40 mins. She confirmed that someone would call me back on my number (which I updated). A week and past the travel date, no call back from anyone ! I even sent emails, only to be given the same contact numbers that I have trying unsuccessfully.