Passenger Review

Smartwings review by Boris

2 / 10

12 April, 2019 by Boris Zugic

Economy Class

THE WORST EXPERIENCE EVER!!! I was on the flight QS1071 from Podgorica, Montenegro to Malaga, Spain via Prague, Czech Republic. Old airplane, with no room for legs, rude staff and long delays. But the worst thing happened after arrival at Malaga airport. My luggage was lost at Prague Airport and I have waited for 4 days to get it back! When I finally got my luggage it was completely destroyed with my clothes burned and ragged. At baggage claim we made a damage report. After that I was adviced to fill up a form about my damage on SmartWings website but since today nobody have contacted me. Stay away from this company!!!

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Smartwings

Smartwings

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

1

Recommend Airline