Passenger Review

United Airlines review by Garrett

3 / 10

04 July, 2023 by Garrett Seward

Economy Class

I was charged $1300 for the round trip ticket to attend my grandfather's funeral. All of my flights were delayed (one was because they had no crew), and apparently there is no in-flight entertainment offered anymore on United flights. There was no food offered other than a small bag of pretzels and a cup of water for a cross-country (5+ hour flight), I was forced to pay $10 for Wi-Fi service that didn't work, and now I've been told United apparently have a new policy in which they don't adjust fares for bereavement travel. When I called customer service, I was forced into using the text messaging option to try to resolve my concerns due to the waiting period to speak to a representative being over 90 minutes. The United representative that I texted with was not only not helpful, but their messages were full of poor grammar, no punctuation (they often wrote paragraphs with no commas or periods or anything...it was just a run-on, nonsensical way of communicating), and a complete lack of willingness to resolve my concern(s). United has lost a customer for life.

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United Airlines

United Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

2

In Flight Entertainment

1

Baggage Handling

3

Check-in Process

3

Meals and Beverages

1

Recommend Airline