Passenger Review

Virgin Australia review by Susan

4 / 10

16 June, 2019 by Susan Gansberger

Economy Class

BUYER BEWARE! 4 family members and myself booked a flight with Virgin Australia 7 months in advance of a major family event. My son was getting married in Indonesia. 10 days prior, I began getting notified of changes in flight times. After many hours on the phone and several calls later, I was lead to believe I was going to make it to my destination when planned. At time of check-in I was notified my flight was again delayed and I was going to miss my connecting flight that caused another delay at that airport. These were not short delays. With the delays incurred, all of the family members were going to miss my son's wedding. The other family members were NEVER notified. Because we didn't know before the time of check-in, none of the family were able to make it to my son's wedding. Such a sad affair it ended up being! My son had NO family at his wedding because of the airlines total lack of disregard for it passengers. How many other individuals on this flight were affected this way. I will never fly or recommend Virgin Airlines.

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Virgin Australia

Virgin Australia

Overall Value for Money

3

Seat and Cabin Space

n/a

Customer Service

n/a

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

1

Meals and Beverages

n/a

Recommend Airline