AirAsia X review by marri 2017-08-03

I despise AirAsia. I have flown them about 30 times in the past 10 months. In every case of booking they're only a few ringgit (or whatever the booking currency was at the time) cheaper. I know they're a budget airline but they charge for EVERYTHING including checking in at a desk instead of on a machine. The latest experience I had I tried checking in twice on the self check-in which would not allow me to. After going up to the desk (and still being over 1 hour prior to flying time) the attendant said he would charge me for being under 1 hour and also for checking in at the desk. He told me to try the machine again, which still didn't work. Nonetheless, he charged me RM 21. What angers me is the staff doesn't seem to use their brains, but operates only on protocol or what the machine tells them. YOU ARE A THINKING, PROCESSING, DECISION-MAKING HUMAN. They need to invest more money into staff training because a majority I've encountered cannot help me. Another thing is I asked 3 different people (check in counter, phone assistance, sales counter) to enter a previous flight in the system so I can get the Big Points and nobody could. Don't fly this airline if u have another choice