Passenger Review

Edelweiss review by Roland

4 / 10

12 April, 2019 by Roland Brunner

Economy Class

my worst experience ever, and I am flying a lot (far too much). The flight was scheduled to depart Zurich at 16.30h, and I was happy to see there was no departure delay. So we left in time, but after about an hour in the air, the plane returned to Zurich due to technical problems. ok, shit happens. but then the real mess started. after landing in Zurich again, we were waiting for some 3 hours in the airplane. they were looking for some spare parts to repair the airplan, until they finally figured out that there was a spare part, but they did not get clearance to build it in. so we were shipped back to the gate. no information there, just a never ending queue of people. we left and went home, just to get a message finally that we were scheuled for another flight - 48 hours later !!! instead of leaving Friday for the weekend, they scheduled us to leave Sunday evening. what the f.... never ever again Edelweiss.

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Edelweiss

Edelweiss

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

2

In Flight Entertainment

n/a

Baggage Handling

3

Check-in Process

3

Meals and Beverages

1

Recommend Airline