Passenger Review

SAS review by Sharon

5 / 10

23 May, 2023 by Sharon Kotz

Economy Class

Absolutely terrible customer "service." My friend and I were double charged for luggage, and when we showed it to the person at the ticket counter, she said she couldn't refund it, we'd have to submit a claim. It took them over a month to respond and then they refused to even look at the screenshots we had showing we should not have been charged the second time. Then when I tried to ask a question, they stopped responding. This was my first experience with SAS and the flights were fine, but I will certainly never go back if they're just going to inexplicably steal my money and then ignore me when I ask why.

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SAS

SAS

Overall Value for Money

2

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

4

Baggage Handling

1

Check-in Process

2

Meals and Beverages

3

Recommend Airline