Passenger Review

Swiss International Air Lines review by Ido

4 / 10

15 August, 2022 by Ido Kalir

Economy Class

The flight itself was no frills, minimal service, minimal food, no entertainment, and that was fine with me. What isn't fine is that it's been 4 days and I still haven't received my luggage - and NOBODY CARES. I don't know if it's delayed, stolen, lost, on its way, or already here. Called Swiss several times and each rep sent me to speak to someone else: 2 phone number where I was told to call back the airline, and one email address THAT DOESNT EXIST. There is no one to contact, I just have to sit and wait for god knows how long. They just don't care.

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Swiss International Air Lines

Swiss International Air Lines

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

3

Meals and Beverages

2

Recommend Airline