Passenger Review

Air Astana review by Esen

6 / 10

03 June, 2020 by Esen KL

Economy Class

Poor service. Waste of time and money. I booked 2 tickets in February and March. The company canceled the flights and sent emails automatically. No clear information or explanation. I tried many times to contact the call-center of the air company to get more information about the flight and discuss the schedule, but no answer. I sent an email immediately but replied after 2 months without detailed information. I have been waiting for a refund for 3 months. This is my first time to face such as poor service and no respect for customers.

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Air Astana

Air Astana

Overall Value for Money

2

Seat and Cabin Space

3

Customer Service

4

In Flight Entertainment

2

Baggage Handling

2

Check-in Process

3

Meals and Beverages

4

Recommend Airline