Passenger Review

Pegasus review by Yara

2 / 10

26 September, 2021 by Yara Hourani

Economy Class

I highly do not recommend Pegasus Airlines. As I was flying back to Beirut from Istanbul, a women from the airlines stopped me at the gate to check the weight of my carry on (that was already approved at the check-in) and obliged me to pay 100$ for the extra 2kg!! She was very mean, impolite, unprofessional and unethical. She was talking to me in an unacceptable was, saying unacceptable words and repeatedly told me that she won't let me get on board without paying or she will throw away my baggage. On the website of the airline there is no mention of 100$ for 2 extra kg, they don't answer nor reply. No wonder Pegasus Airlines seems to be the 'cheapest' airlines... they know other ways in stealing the client's money. Surely, no one I know will ever use Pegasus.

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Pegasus

Pegasus

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

2

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

n/a

Recommend Airline