Passenger Review

Air India review by Ajhay

3 / 10

04 May, 2023 by Ajhay Vohra

Economy Class

United Airlines itinerary - Delhi to Dubai on Air India and then to the US on United Airlines...allowed 1 check-in bag plus extras at $100/piece. Air India refused to follow baggage protocols; Refused to follow their own baggage rules. One bag was checked in with no issues, an additional oversize package @ 8 kgs was supposed to be $15/Kg, charged $370. This package was less than 158 centimeters in total length (less than allowed max), (This package was received at at my destination broken in pieces). I was also not allowed to carry-on my bag which was 4 kg overweight, straight refusal and forced to check-in as well @ $240 charge. I was also told that it was my choice if I really wanted to fly today as intended or I would need to buy a new ticket to return home in the US. When I filed a complaint today, their customer service agent verified that the charge should have been $15/kg for the additional package as stated on their website and no other charges were necessary.

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Air India

Air India

Overall Value for Money

n/a

Seat and Cabin Space

2

Customer Service

2

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

3

Recommend Airline