China Southern review by Toine

Worst Airline experience and total lack of customer service. Only a few weeks before we left China Southern changed our booking to Guangzhou-Hangzhou with only 1.40 hours between flights at Guangzhou. With the holidays booked we had no choice but to accept the change. Arrival at Guangzhou: no one waiting to help us (promised in Melbourne). Rushed everywhere, but arrived at the gate only 1 minute!!! after closing. The airplan had not even closed the door. But no effort from the personnel to try to give help getting us on board. Closed is closed. As we had done everything we could we expected China Southern to change our tickets so we could get home. Being sent from one desk to another the only answer we got was that flights were on time and they had no influence on immigration for the time they take. No new tickets to get home, and the way we were treated was terrible. After 3 hours of discussions we had to buy new tickets to get home! At home we complained again at the customer service, but again the same answer. This airline is a disgrace!