KLM review by Maureen

Business class service at connecting airports was severely lacking- no one was there to help/direct me when plane was late for connection- l was told to run- a twenty minute run to another gate at Amsterdam, baggage was delayed for two days.... and so much more. However the after fight customer care is even worse- almost six months later lm still trying to get a reply to my complaint. The website sends you round in a loop. I used messenger as directed only to be told a number of times that complaints are very high and to be patient. When l did get a response they had ignored many of my complaint points and closed my complaint- leaving it very difficult to appeal- l had to start the whole process again. Worst airline service l have ever experienced.