Passenger Review

Hawaiian Airlines review by Kevin 2017-08-07

4 / 10

15 August, 2017 by ar

Premium Economy

Bad attitude issues with employee of Big Island, Kona airport of Hawaii. Out of 2 weeks Hawaii vacation with 2 family this was to worst experience. Very humiliated, discriminated, have not felt like this even in other 3rd world country or Europe..Just because one carry on bag out of 8 for 8 passenger had 5 lb more which we were ready to pay for. Whole family was pushed aside and threaten to miss that flight to Kona. When you travel you don't carry weighing scale with you..if you need to charge extra that's fine, a person who is flying this long with 8 person obviously not going to argue over $35 ...you don't treat like we are not wanted on your island....

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Hawaiian Airlines

Hawaiian Airlines

Overall Value for Money

3

Seat and Cabin Space

2

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline