Passenger Review

Southwest Airlines review by Paul

0 / 10

16 December, 2019 by Paul Hix

Economy Class

My fiance and I got an offer to fly private to NYC but still needed our return flight back o Texas. So we "no-showed" because we only had an option to cancel both flights and not just the 1st flight. So they then cancelled our return flight as well and kept $1,200. They were then semi-rude on the phone. This policy is a joke and I have done this 2 other times for a past United flight and they did not do this. No wonder Southwest stock is half as much as United stock. Terrible & greedy company.

0

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Southwest Airlines

Southwest Airlines

Overall Value for Money

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Seat and Cabin Space

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Customer Service

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In Flight Entertainment

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Baggage Handling

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Check-in Process

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Meals and Beverages

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