Passenger Review

AirAsia Malaysia review by Monashalyza

4 / 10

08 March, 2023 by Monashalyza Kassim

Premium Economy

If I can help it, I will never ever fly with AirAsia again. Customer Service is not something they care about. Their customer portal/mobile app does not work, their live chat is useless. Cabin was clearly not well cleansed because a few passengers and I had our sinus triggered on a flight to Sydney! Their pre-book meal system is haywire and got our orders all wrong! And when I tried to explain to the cabin crew, she cut me off and I had to ask her to shut up and let me finish my sentence! Food served are also overpriced for its lousy taste.

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AirAsia Malaysia

AirAsia Malaysia

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

3

Check-in Process

4

Meals and Beverages

2

Recommend Airline