Passenger Review

Volaris review by Austin

2 / 10

18 February, 2024 by Austin Watson

Economy Class

Volaris Airline is a complete scam. They regularly overbook their flights then will randomly select people to be denied boarding. In my case, my husband and I were denied boarding due to the fact that we are members of the LGBTQ community. The woman (Angie) at the boarding desk called us gay slurs while denying us boarding. Then to make matters worse the company refused to give us a refund even though we were involuntarily denied boarding (which according to the Department of Transportation requires customers to be refunded). This company is not safe to travel with. They just want to steal your money, they have no intention of providing a service.

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Volaris

Volaris

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

1

Meals and Beverages

n/a

Recommend Airline