Passenger Review

Etihad Airways review by Lu

9 / 10

31 August, 2023 by Lu Mahalo

Economy Class

RE: RT flights from JFK to SIN (Changi, Singapore) changing planes, both ways, at ABU (Abu Dhabi). The airport was under construction so we had to take a bus across the airport to get to our plane. On the bus, most of us had to stand. The bad is there is a lot of construction traffic so the bus had to stop abruptly several times. My return flight to JFK was at night and, again, had to take the bus. I expected the abrupt stops, but one was so sudden and hard, that several of us we thrown to the floor of bus. I received a good sized bruise on my knee. I didn't report it because I was anxious to board and get settled in my seat. I don't think the Airline thinks much about the busses or they would give better instructions to the drivers. The airport itself, has much to be desired. The bathrooms are far and few between and you usually must walk down a stairs to get to them. On the other hand, they were very clean. I am 79 and don't know If I want to put myself through this again.

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Etihad Airways

Etihad Airways

Overall Value for Money

4

Seat and Cabin Space

4

Customer Service

5

In Flight Entertainment

5

Baggage Handling

4

Check-in Process

3

Meals and Beverages

5

Recommend Airline