Passenger Review

Malindo Air review by John 2017-08-10

7 / 10

15 August, 2017 by ar

Economy Class

Look they've got potential but out of 3 flights, only one left on time and the other three had a total of 8 hours of delays. Yes, 8 hours. 5 hours for one out of KUL. And the delays were pure incompetence - no chocks for the wheels, no pilots and poor ground handling of turn-around. 90 minutes to turn around a 737. As for the rest, 3 flights had great IFE, the last one simply had blank seat-backs - no warning, not cheaper... weak. The cabin crew were fine, I liked the food and the flights progressed as you'd hope when they actually got going. They're now flying out of my city - BNE - but they're trying to charge full price for a service you can not rely upon. At the proper price, based on their actual costs, and with a reliable service they could be worth it. Like I said, they've got potential, but the reality has some way to go.

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Malindo Air

Malindo Air

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

4

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline