Air Serbia review by kristel

We were traveling with Air Serbia to Copenhagen & then taking a train to Gothenburg.As we are applying for Schengen visa & our last destination is Sweden we had to book those tickets in advance to present the papers to the embassy.We received 'FLIGHT CANCELLATION' email & we called the airline to understand the cause 'because of the poor situation in Lebanon' knowing that all airlines that are bigger than Air Serbia are still operating normally.They asked us to contact the head office,then later to contact the website where we got our tickets.This process took more than 2weeks,noting that we got our tickets in advance for a good price & now we will have to reschedule the last minute for an expensive price.They refused to refund our train tickets quoting the reason "This decision was reached taking into account the specific circumstances of your case-flight X was cancelled more than 14 days before flight”.We had our legit reasons to purchase our train tickets in advance!I will have to purchase new ones due to them not being able to commit to their flying schedule.I DON’T RECOMMEND FLYING WITH THEM!Pay a bit more for your ticket & get the peace of mind.