Passenger Review

Icelandair review by Mustapha

2 / 10

11 June, 2020 by Mustapha Guenfoudi

Business Class

I bought a ticket on business class through Edreams company, with Icelandair to travel to Geneva, through Iceland capital on 31 May 2020. But some days before the flight I received a cancellation notice of the flight from Icelandair, while I cancelled my accommodation lease for that date in New York, trusting the company Icelandair and thinking that I will be travelling on that date, which caused me a lot of trouble after, because I couldn’t travel on the 31st of May. And I am blocked now in New York, because of Icelandair and Edreams. I submitted a request for a refund, but didn't even receive a reply from them till now, I wonder now, are they a valid company or a scam company taking the money of naïve people like me. I don't want a voucher I need my money back to buy a new ticket to travel to Geneva. THE WILL NOT FLY TO GENEVA, SO WHY THEY ARE TAKING PEOPLE's MONEY FOR INEXISTANT FLIGHTS, THIS IS IMMORAL, ILLEGAL AND OUTRAGEOUS.THEY HAVE TO REFUND ME MY MONEY. I AM STILL EXPECTING MY REFUND.

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Icelandair

Icelandair

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

1

Recommend Airline