WestJet review by Eldon

This Christmas I flew my daughter from Ottawa to Calgary for Christmas break. She is attending university in Ottawa. During her Christmas visit we discovered the day she was flying back to Ottawa her dorm would still be locked and she could not get in. I called Westjet expecting they would do their best to change her return date. They pointed out the ticket we bought did not allow any changes. I do realize that but I was hoping in the spirit of Christmas and with my child being somewhat stranded they might make an exception for which I was very willing to pay. I received a very polite NO. My only option was to forfeit the purchased ticket and purchase another at full price. The lady I spoke with was very nice and pointed out I had received rock bottom pricing on the ticket we purchased. At over $800 for the round trip I really didn't feel that was rock bottom pricing but I suppose that just confirmed to me that Westjet was no longer the kind, caring smaller airline that goes out of their way to accommodate customers.