Passenger Review

Copa Airlines review by Martine

4 / 10

29 October, 2020 by Martine Guillemette

Economy Class

Been stuck in Nicaragua for 7 months waiting for a refund or a flight back home. Copa is not even answering the phone anymore and when I try to connect to their website to get infos on what's going on with my money, I get this message : "We are sorry, but the server is unavailable. Please try again". Filed a complaint to BBB, hope I get my 640$ back, but I'm not holding my breath. It seems like they're going bankrupt and they're not telling anyone... Worst airline ever.

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Copa Airlines

Copa Airlines

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

3

Meals and Beverages

1

Recommend Airline