Ethiopian Airlines review by Daiana

Hello, I'm writing this review to tell you about my son's flight. All I wanted was to bring him during his two weeks of vacation at school in Brazil to spend here in Bangkok, where I live, but his flight has been a nightmare... Because of more than 10 hours of delay on his first flight plus more than one day on his second flight we lost a booking in a hotel, a flight ticket to go on a trip here in Thailand, and without mention the days off that I requested at work to spend with my son who now is in a hotel in somewhere in Ethiopia because of Ethiopia's delay on his flights. And he is underage what makes me feel super worried about this situation. They even didn't send me an e-mail about all these changes in Ethiopia and I had written when I booked the flight that I was requesting extra attention on him as he is underage. I've been trying to reach the company by phone several times but unsuccessfully. Their customer support for phone calls is terrible. I really don't recommend this flight company. It's cheaper?! Yes, it is. But definitely not worthy! Thanks for reading!