Passenger Review

Alaska Airlines review by Donald

2 / 10

11 June, 2020 by Donald Haring

First Class

I booked a flight and purchased first class upgrade when I checked out. A week before I travel, I get called and told I’m on a different flight, but that my seat is still in first class. Apparently, I was bumped to “premium class” without knowing it. When I approach the counter they say “sorry” we have no record of you purchasing a first class seat. Then they promised me a beer on the plane - I don’t drink. I call customer service and they tell me I’m definitely in first class and “not to worry”, that it was a computer snafu. But on the plane they jam me into the back. Definitely never flying Alaska again.

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Alaska Airlines

Alaska Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

1

Meals and Beverages

1

Recommend Airline