Passenger Review

Air China review by Chris

4 / 10

15 January, 2018 by

Economy Class

Never, ever fly with this company. Their website doesn't work, they're impossible to get a hold of by phone & they never return calls. They left my daughters & I stranded at JFK airport for 26 hours with little communication until others on our flight rioted. Air China allegedly hadn't paid their airport tax so the airport wouldn't give thematic gate. Their in flight staff ignored my request for some more water & their English was very poor making all communication difficult. I suppose with 1.3 billion customers they don't need to be courteous to foreigners.

0

Comments

No comments yet, be the first to write one.

Air China

Air China

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline