Passenger Review

Thai Airways review by Jacco

2 / 10

31 August, 2023 by Jacco van Trigt

Economy Class

We had a booking on Thai for a flight to Manila. We booked month in advance. Thai decided to cancel that flight and put us on a flight a day later which was very inconvenient for us because we had a tight schedule in the Philippines. So we could not take the later flight. I logged in using our booking confirmation but there was no option to ask for a refund online so I tried the Bangkok office number which was provided in the mail we got...... After holding for 40 minutes (dialing from Europe) I gave up and sent a mail.........it was still month before the flight so I thought this would not be any problem.... Well you probably already guessed it..... I sent 4 mails, but other than an automated reply that it was very busy and an answer could take a while.... nothing. No answer no refund no nothing....... I will not be booking with Thai again. 500 euros gone and not even an answer to your mail.

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Thai Airways

Thai Airways

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

n/a

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

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