Passenger Review

Lufthansa review by Alice

4 / 10

31 August, 2023 by Alice Fassetta

Economy Class

I booked my flight with Lufthansa, and they messed up my reservation. I was supposed to be in Economy Basic and they put me in Economy Light, so I had to pay for my checked bag. I tried to change my flight and they told me it was not possible, because the class they put me in didn’t allow any changes and it was not even refundable. Nobody even tried to help me, the customer service was terrible. I’m never going to flight with Lufthansa again.

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Lufthansa

Lufthansa

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

n/a

In Flight Entertainment

3

Baggage Handling

1

Check-in Process

2

Meals and Beverages

2

Recommend Airline