Passenger Review

British Airways review by Phil

7 / 10

26 June, 2023 by Phil Rome

Economy Class

Terrible. Flew first class. They canceled my initial flight and had to rebook but their computer system was down for a day and a half. Their website is not easy to navigate. Difficult to reach a customer service person on the phone while traveling. The in-flight meal was superb and the cabin crew superb. They lost my bag on my flight home from London and never sent me an email to advise the status for 6 days.

0

Comments

No comments yet, be the first to write one.

British Airways

British Airways

Overall Value for Money

1

Seat and Cabin Space

5

Customer Service

5

In Flight Entertainment

4

Baggage Handling

1

Check-in Process

4

Meals and Beverages

5

Recommend Airline