Passenger Review

Qatar Airways review by Craig

5 / 10

23 May, 2023 by Craig Simonian

Business Class

I have purchased a number of Qatar QSuites, although more than half the time, Qatar downgraded the plane to an older-style business class… once very old. Of course, they do not apologize for this but refer you to the fine print. My last flight was a QSuite but my chair was broken... and it was broken in a very uncomfortable position that ended up causing me a lot of neck and back pain. It was a horrible flight. Having spent $3650, in lieu of this long and terribly uncomfortable flight that led to a migraine, they offered me 7000 Axios point, which basically covers a cup of coffee. Their customer service is horrible... and they never take care of you... and I am Platinum! So, if you don't have Gold/Platinum, know that they will never take responsibility for the problems you experience. Check-in was full of mistakes, causing me to have to wait for a corrected ticket, all the business class luggage came out after all the economy… and, while their prices are going up, their food quality has definitely come down a few notches as well. ALL very sad.

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Qatar Airways

Qatar Airways

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

4

In Flight Entertainment

4

Baggage Handling

2

Check-in Process

2

Meals and Beverages

3

Recommend Airline