Passenger Review

Cebu Pacific review by Alina

3 / 10

26 July, 2022 by Alina Alimzhanova

Economy Class

It's funny that you are so strict with check-ins when probably 90% of your flights are always delayed. Silay Airport is such a small airport for you not to consider a late check-in when it would only take what, 2 minutes to go from check-in to the boarding gate, to think the airplane just stayed there in the airport for the next 30 minutes. We were only some 5 minutes beyond check-in, would it bankrupt the company to show a bit of consideration? Your staff at the Silay Airport are nothing but upscaled cashiers, only trained to repeatedly offer a rebooking. They lack proper judgement and definitely proper customer service training... THE SUPERVISOR INCLUDED. This is probably the worst airline in the entire world -- DO NOT BOOK A FLIGHT HERE.

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Cebu Pacific

Cebu Pacific

Overall Value for Money

3

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

3

Check-in Process

1

Meals and Beverages

1

Recommend Airline